Faq

BONUS RESTRICTIONS
What games are included in my bonus for slots?
The Bonuses for SLOTS include the following game titles: all Slot Games (except for the Progressive Slots), Keno, Bingo, Scratch Cards, and European Slot Poker. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise, your winnings gained with a bonus might be voided.
What games are included in my bonus for cards?
The Bonuses for CARDS include the following game titles: all Blackjack games, except for Live Dealer titles. You may also play all Video Poker titles, Tri Card Poker, Vegas Three Card Rummy, Texas Hold’Em Bonus Poker, and Perfect Pairs. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise, your winnings gained with a bonus might be voided.
What games are included in my bonus for roulette?
The Bonuses for ROULETTE include the following game titles: European and American Roulette. Please note that you should not place outside bets or play excluded games; otherwise, your winnings gained with a bonus might be voided.
What games are excluded from the bonuses?
Unless otherwise stated in the bonus terms, playing the following games with a bonus will void all winnings accrued: Progressive Slots/Cards, Live Dealer games, Fish Catch, Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War. These games are considered excluded from all the promotions. Please, refer to the description of the bonus you’ve chosen for more details on the included games.
What is the playthrough?
Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount. When it stands at 0, it means the playthrough is completed. Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken: Slots, Video Slots, Keno, and Scratch Cards - 1.00 Card Games - 0.25 Video Poker - 0.25 Roulette - 1.00
Can you give me an example of a playthrough?
Depending on the bonus type, there can be different playthrough multipliers. For example, for the Match Bonuses, the wagering requirements are calculated as (deposit + bonus) x30 for slots, x35 for cards, and x60 for roulette. It is calculated this way: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, playthrough will be: ($100+$200)*30 =$9000. Each time you place a bet, no matter if it is a winning or losing one, the playthrough will be deducted from the bet amount. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.
How do I find out my current playthrough progress?
The Playthrough progress can be checked by clicking on your Playable Balance (in the top right-hand corner for PC, and in the bottom right-hand corner for Mobile)
What is the maximum cashout for the bonus?
It depends on the bonus that you have chosen to play with. Please contact Customer Support to get the explicit information about your active promotion. In general, only certain bonuses come with a maximum cashout restriction (e.g. No-Deposit Bonuses or Cashback Bonuses). It means that you may withdraw the funds up to a maximum cashout value determined by the bonus conditions, but not more than that. Thus, if wagering requirements were met, but your balance is above the pre-determined maximum cashout limit, the extra funds will be either deducted automatically (after the playthrough is completed), or our Finance Department will void the excess upon the withdrawal.
I’ve chosen a bonus with no maximum cashout. Does it mean that I’ll be able to cashout everything once the playthrough is completed?
In case a bonus chosen (e.g. Percentage Match bonus) comes with no maximum cashout limit – it means you can withdraw all the winnings derived from it, except for the initial bonus amount. Therefore, the exceeding bonus amount will be automatically deducted upon the withdrawal request. For example, if you deposit $100 and take a 200% match bonus on top, you will receive $200 as a bonus amount turning your total playable balance into $300 ($100 deposit + $200 bonus). Once the playthrough requirement for the bonus is met and you decide to withdraw your winnings – the initial bonus amount of $200 will be deducted automatically by the system and the rest of the winnings will be yours to keep. Certain match bonuses (e.g. Free Spins Match bonuses) come with completely no maximum cashout limit, allowing you to withdraw all the winnings accrued from it. For example, if you deposit $100 and redeem 90 Free Spins on top of it, your entire balance will become withdrawable after successfully completed playthrough requirement. However, we do recommend to check the bonus description before you choose to redeem it as some of the bonus offers come with maximum cashout limit.
Can I withdraw my winnings if my playthrough is not finished?
All of the bonus types at Free Spin Casino are subject to Playthrough Requirement. If you decide to take a bonus or promotion, please make sure to check that any associated wagering requirements are met before requesting a payout. Failure to meet the wagering requirements will result in the withdrawal request being denied.
Bets
Is there the maximum bet amount when I play with a bonus?
The maximum bet amount restriction is not applied when using a bonus. Therefore, you are welcome to check the minimum/maximum bet of the chosen game & place the preferable bet.
What is the maximum and the minimum I can bet in a game?
The betting limits aren’t set for each & every game, they vary from one game to another. Therefore, you can bet according to the betting limits of a chosen game (e.g. minimum $0.01, maximum - $100)
I don’t think that a bet paid out correctly. Is there a way to check the betting history?
The following instructions are compatible with any type of device (Mobile, PC, or Tablet): In order to check betting history for slots, please enter ANY slot game on a website, go to ‘Menu’-> ‘History’ In order to check betting history for card games, please enter a PARTICULAR card game you are interested in, go to ‘Menu’ -> ‘Game History’ (please note that some of the card games don’t contain the records of your betting history, in such case – please don’t hesitate to contact Customer Support for further assistance) In order to check betting history for Roulette, please enter a PARTICULAR roulette game you are interested in (American/European Roulette), go to ‘Menu’ -> ‘Game History’ Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within a one-year time frame.
Where can I check my betting history for slots?
The following instructions are compatible with any type of device (Mobile, PC, or Tablet): In order to check betting history for slots, please enter ANY slot game on a website, go to ‘Menu’ -> ‘History’ Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within a one-year time frame.
Where can I check my betting history for cards?
The following instructions are compatible with to any type of device (Mobile, PC, or Tablet): In order to check betting history for card games, please enter a PARTICULAR card game you are interested in, go to ‘Menu’ -> ‘Game History’ (please note that some of the card games don’t contain the records of your betting history, in such case – please don’t hesitate to contact Customer Support for further assistance) Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within a one-year time frame.
Where can I check my betting history for roulette?
The following instructions are compatible with to any type of device (Mobile, PC, or Tablet): In order to check betting history for Roulette, please enter a PARTICULAR roulette game you are interested in (American/European Roulette), go to ‘Menu’ -> ‘Game History’ Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within a one-year time frame.
Balance
Why is my playable balance different from my withdrawable balance?
In case you redeem a match bonus on top of your deposit – it turns your entire playable balance into the bonus balance. It can be converted into the withdrawable amount only by means of completing the playthrough requirement. Therefore, your total balance (deposit + bonus) is used simultaneously and cannot be separated until you fully cover the playthrough connected to the bonus you’ve chosen. For example: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, playthrough will be: ($100+$200)*30 =$9000. Each time you place a bet, no matter if it is a winning or losing one, the playthrough will deduct from the bet amount and will be decreasing. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.
COMP POINTS
How can I accumulate and use my comp points?
Comp Points, an automated "advancement" bonus, are being accumulated while you're placing bets in our Casino. For every $10 that you wager, you get 1 CP, but this ratio might be significantly improved per player's VIP offer. In our Cashier tab (Playable Balance section for Mobile), you can redeem 100 CP to get $1 on your playable balance without any wagering or maximum cash out restrictions attached to it. To withdraw your Comp Points, please, go to your Cashier -> My Account -> Comp Points (from mobile, click on your playable balance and then – “Redeem” button near your Comp Points balance). Once you're there, you may enter the amount of Comp Points you'd like to convert and click on the button "Redeem." Note that you will be able to convert your Comp Point if there are at least 100 CP available on your account; otherwise, your request will be dismissed. It’s advisable to redeem your Comp Point balance only in case there’s no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.
Are there any restrictions attached to my comp points?
Comp Point are converted into Real Cash, which means that there won’t be any limitations attached to them. However, it’s advisable to redeem your Comp Point balance only in case there’s no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.
How do I convert my comp points into real money?
For Mobile users: In order to redeem your Comp Point Balance, please go to ‘Lobby’ -> tap your ‘Balance’ on the bottom right-hand corner of your screen ‘Comp Points’ -> ‘Redeem’ -> enter the needed amount of comp points that you’d like to redeem -> hit ‘Redeem’ For PC users: In order to redeem your Comp Point Balance, please go to ‘Lobby’ -> tap your ‘Balance’ on the top right-hand corner of your screen -> ‘Comp Points’ -> ‘Redeem’ -> enter the needed amount of comp points that you’d like to redeem -> hit ‘Redeem’
BONUSES
What is a welcome bonus?
A welcome or sign-up bonus is a welcoming bonus, designed for new players to try out the games before making their first deposit with us. In order to activate your free bonus – please contact the Customer Support team.
How many sign-up bonuses can I receive?
A player can redeem one sign-up bonus before placing a deposit. Using multiple sign-up bonuses is considered to be violation of casino Terms & Conditions that might result in your winnings derived from the bonus being voided.
Can I withdraw my winnings from a sign-up bonus?
All No Deposit Bonuses are subject to the Playthrough Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60 times for roulette games. The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cashout limit equal to the value of the bonus. No Deposit Bonuses cannot have max cashout of over $100. Once you meet the Wager Requirements for the sign-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds. Upon requesting for the withdrawal of the winnings, you should place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $100; following up on that, you will be required to place a deposit, equal to the difference between minimum withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
My balance from the sign-up bonus suddenly disappeared/reduced! What happened?
All No Deposit Bonuses are subject to the Wager Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60. Once you meet the Wager Requirements for the sign-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds.
What is a match bonus?
It’s a type of a bonus that matches your deposit amount up to certain percentage/amount of spins (or both). A match bonus can be found and claimed in your cashier/promotions tab (for mobile) either before or right after placing a deposit. In case you have any issues while redeeming a bonus – please contact Customer Support team.
What types of match bonuses do you have?
Percentage Match Bonus – upon redeeming this type of bonus, you will receive certain percentage on top of the deposit amount. For instance, 100% match bonus with a $100 deposit will give you an extra $100 to spend. Your total bankroll will then be $200. Spins Match bonus – this type of bonus adds specific amount of spins on top of your deposit to play certain slot games. The number of free spins varies depending on the bonus itself. (e.g. 90 spins with a deposit amount of $100) Percentage + Free Spins Match bonus – it’s a combination of the two previous bonus types that applies both percentage + the free spins on top of your deposit amount (e.g. 100% + 15 free spins with a deposit amount of $75)
What is a Free Spins Match Bonus?
This type of bonus adds specific amount of spins on top of your deposit to play certain slot games. The number of Free Spins varies depending on the bonus itself. (e.g. 90 Free Spins on Cash Bandits 3 game with a deposit amount of $100). The number of lines and bet amount are fixed up to the moment free spins are fully used. After the Free Spins are added to your account, all the games will be locked except of the one you received Free Spins on. The amount of money won with Free Spins has to be wagered 20 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise your winnings accrued with a bonus might be voided. This bonus type has no maximum cashout.
What is a Free Chip bonus?
It’s a free cashback bonus that can be redeemed by a Customer Support representative in case your balance goes below $1. Note that you cannot request for multiple Free Chip promotions consecutively. If you have played with one Free Chip and subsequently willing to claim another one, a real-money deposit needs to be made in the interim for you to be eligible to claim the second Free Chip Free Chip bonus is divided into 3 subcategories: Free Chip for SLOTS includes the following game titles: all Slot Games (except for the Progressive Slots), Keno, Bingo, Scratch Cards, and European Slot Poker. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise your winnings accrued with a bonus might be voided. There is a wagering connected to the bonus (40x) and the maximum cashout of 5x the chip amount. Free Chip for CARDS includes the following game titles: all Blackjack games, except for Live Dealer titles. You may also play all Video Poker titles, Tri Card Poker, Vegas Three Card Rummy, Texas Hold’Em Bonus Poker, and Perfect Pairs. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise your winnings accrued with a bonus might be voided. There is a wagering connected to the bonus (x45) and the maximum cashout of 5x the chip amount. Free Chip for ROULETTE includes the following game titles: European and American Roulette. Please note that you should not place outside bets or play excluded games; otherwise your winnings accrued with a bonus might be voided. There is a wagering connected to the bonus (x45) and the maximum cashout of 5x the chip amount.
Can I get any Free Spins for email verification?
Yes, the casino offers you Free Spins right after you've verified your email address. Just contact our Customer Support via Live Chat or verify your email via Cashier in Lobby.
How can I get extra Free Spins as per match bonus?
Free Spins apply exclusively to one particular slot game. Your account balance must be less than $1 in order to claim the Free Spins offer. The wagering requirements for such a bonus are 40 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards. The maximum cashout amount from the Free Spins offer is 5 times the number of Free Spins credited within the promotion. In order to qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to particular slot game determined by the offer. Customers cannot redeem multiple Free Spins offers consecutively unless otherwise stated in respective offer. Free Spins attached to the Match bonus have no Wagering Requirements and Maximum Withdrawal Limits except for the initial requirements of the Match bonus itself. All Extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
When is my bonus considered to be finished?
Multiple bonuses cannot be redeemed at the same time – there can be only one active bonus on your account at any given point. In order to claim any type of bonus, you need to make sure that your previous bonus balance has dropped below $1. 16. When is my bonus considered to be finished? All of the bonus types are subject to Playthrough Requirement. Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount. The Playthrough progress can be checked by clicking on your Playable Balance (on the top right-hand corner for PC, and on the bottom right-hand corner for Mobile). Once the reflected amount reaches 0, it means the playthrough is completed and your bonus balance is converted into withdrawal amount. The bonus is considered to be null and void in case your balance drops below $1.
GAMES
I’ve started playing with a bonus and there is a lock on certain games. Why is that?
All of the casino bonuses are restricted by the game types: there are bonuses for slots, cards and roulette, and playing excluded games with a chosen bonus is strictly prohibited (otherwise, your winnings might be voided). Some of the game titles get completely locked by the system as soon as you activate a bonus (e.g. Progressive Slots/Table Games and Fish Catch) and can be unlocked only upon completing the wagering requirement. However, not all of the games get locked automatically. If a player has chosen to use a promotion, it’s their sole responsibility to ensure placing bets in included games. Here’s the list of games included into the casino bonus system: Bonuses for SLOTS include the following game titles: all Slot Games (except for the Progressive Slots), Keno, Bingo, Scratch Cards, and European Slot Poker. A player shall not place bets/stakes in the games excluded from the bonus. Bonuses for CARDS include the following game titles: all Blackjack games, except for Live Dealer titles. You may also play all Video Poker titles, Tri Card Poker, Vegas Three Card Rummy, Texas Hold’Em Bonus Poker, and Perfect Pairs. A player shall not place bets/stakes in the games excluded from the bonus. Bonuses for ROULETTE include the following game titles: European and American Roulette. A player shall not place outside bets or play excluded games.
How can I play Live Dealer games?
Live Dealer games offer a very different online casino experience, which is almost like playing at a land-based venue. They feature real-life dealers at real tables, with all the action beamed directly to your computer screen via a live video feed. You play the games in the usual way, with the dealers acting on your instructions accordingly. Those games can be played strictly with deposited money, no bonuses allowed. In order to play Live Dealer games, a player should pick the corresponding game type inside the Casino Lobby and transfer his/her casino funds into the Live Dealer games (the money can be transferred back and forth unlimited amount of times).
What does “volatility” mean? Is there a way to know what to expect from a game?
Game's volatility defines the payouts' amount and frequency. This indicator determines how much and how often you can expect to win during your playing session. Each game has its unique volatility value that can be checked in the game's description. To do that, you should move your cursor to the preferred game and click on the "Info" symbol that appears on the faded panel. Naturally, low volatility would mean that this game has smaller payouts, but they are much more frequent. On the other hand, high volatility will grant you big payouts, which will be far less frequent.
Who is your game provider?
Free Spin Casino games are powered by Real Time Gaming provider - one of the premium gambling software solutions that is used by regulated online and mobile casinos who are licensed to provide their services to players around the world.
What are the progressive games? What is the difference between the regular slots and the progressive ones?
Progressive games (slots & cards) fall into the category of Wide Network Progressives, meaning that they are linked to a jackpot network that encompasses all online casinos that operate on Real Time Gaming software. Progressive Slot/Card games are located in a separate section called ‘Progressives’ and can be played strictly with deposited money, no bonuses allowed (Aztec’s Millions, Jackpot Cleopatra’s Gold, Jackpot Piñatas, Megasaur, Shopping Spree II, Spirit Of the Inka, Caribbean Hold’Em Poker, Let’Em Ride, Caribbean Stud Poker) Local Jackpot Games are confined to just one game in one online casino. Here, the amount of jackpot will also grow thanks to the bets made by players. Just like the progressive jackpots in slots, the amount of local jackpot will also grow based on the amount of bets made by the players. Although a single slot game may be carried by multiple online casinos, still each casino will list a different jackpot amount for that game, and may grow at a different pace. And since this is a local jackpot for a specific online casino, only the participating players of the casino can contribute to the pool and win the jackpot. But the good news is that players will have a higher chance of hitting these jackpots compared to the wide-area progressive or network jackpot.
How can I be sure the games are fair?
Games at Free Spin Casino are provided by Real Time Gaming licensed gambling software. We guarantee fair play at any time and within any game chosen through the use of a certified Random Number Generator (RNG). This known system warrants absolute random results and had been widely tested by running hundreds of millions of game rounds.
GAMEPLAY OPTIONS
What gameplay options do you offer?
Instant Play Mode (for PC) – players tap on the Instant Play button in their web browser (e.g. Google Chrome, Firefox) to play the full game without needing to install it first. Mobile Version – a simplified version of the website, where players can instantly play optimized games from their mobile browsers (e.g. Google Chrome, Safari) PC Software – a desktop casino software that is compatible only with Windows OS. This mode offers a full range of Free Spin Casino games.
What is a Download option indicated on the website?
It is a PC Software – a desktop casino software that is compatible only with Windows OS. This mode offers a full range of BoVegas casino games. Please note that casino software is available only for Windows users. MAC and Linux users can use Flash versions through regular access to the website on their browsers.
Can I play on Mac?
MAC and Linux users can use Flash versions through regular access to the website on their browsers. (E.g. Safari, Google Chrome, Firefox). However, they will not be able to download or install Casino Software as it’s compatible only with Windows OS.
Is there an option to play for fun? What is a Practice Mode?
Practice Mode provides players with a chance to play the games, get to know the format and betting options without depositing real money. In order to get to the Practice Mode, you need to log out of your player account, then click on the login button again and then proceed to the ‘Practice Mode’ button. There’s no need to create a separate account, you can simply use your regular credentials to login into the Practice Mode.
Do you have a mobile app I can download from Google Play or AppStore?
Free Spin Casino doesn’t have mobile apps neither for Android nor for iOS. Nevertheless, players can play optimized casino games from their mobile browsers (e.g. Safari, Google Chrome)
DEPOSITS
What deposit methods do you have?
Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it’s open for international online purchases. Alternatively, you can deposit with Bitcoin, Litecoin, Ethereum, Tether. The availability of such payment methods like Payment Vouchers depends on the customer’s location and should be checked in the Cashier.
What are your deposit limits?
The minimum deposit amount starts from $25. Maximum - $1000 per transaction. The minimum deposit amount for Ethereum &Tether - $50 (for EUR/AUD equivalent according to the latest exchange rate).
Can I place a deposit using a gift/prepaid card?
Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it’s open for international online purchases.
Do you accept CashApp?
We don’t support CashApp electronic payments as a separate depositing method, however we accept transactions made with CashApp-issued cards through the credit/debit card depositing method in player’s cashier.
Do you accept PayPal? What about bank transfers/mobile payments/e-checks?
We don’t support PayPal electronic payments as a separate depositing method, however we accept transactions made with PayPal-issued cards through the credit/debit card depositing method in player’s cashier. Please note that Free Spin Casino doesn’t support bank transfers, mobile payments or e-checks.
Can I change the currency on my account?
The currency can be set up only during the registration process and cannot be changed afterward. In case you mistakenly picked the wrong currency – please don’t hesitate to contact Customer Support for immediate assistance.
How do I deposit with BTC?
In order to place a deposit with Bitcoin, please follow the steps below to get started: -Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (Mobile device). -Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AUD). -You’ll be provided with a Bitcoin address that is valid up to 15 minutes for your current requested transaction only. Please note that for each new Bitcoin deposit, you'll need to generate a new Bitcoin address via the Cashier. -Copy the Bitcoin address from the Cashier and transfer the amount you wish to deposit to this address. -Please, ensure that you do NOT close or refresh the Cashier page while depositing! -Once the amount is transferred from your Bitcoin wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes. -If you don’t have a Bitcoin wallet yet –Coinbase.com has a great video to help you get your account up and running: youtube.com
How do I deposit with Ethereum?
In order to place a deposit with Ethereum, please follow the steps below to get started: -Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (Mobile device). - Insert the amount you wish to deposit and click Next. (Minimum Deposit amount $50 for EUR/AUD equivalent according to the latest exchange rate). -You’ll be provided with an Ethereum address that is valid up to 15 minutes for your current requested transaction only. Please note that for each new Ethereum deposit, you'll need to generate a new Ethereum address via the Cashier. -Copy the Ethereum address from the Cashier and transfer the amount you wish to deposit to this address. -Please, ensure that you do NOT close or refresh the Cashier page while depositing! -Once the amount is transferred from your Ethereum wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
How do I deposit with Litecoin?
In order to place a deposit with Litecoin, please follow the steps below to get started: -Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (mobile device). -Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AU). -You’ll be provided with a Litecoin address that is valid up to 15 minutes for your current requested transaction only. Please note that for each new Litecoin deposit, you'll need to generate a new Litecoin address via the Cashier. -Copy the Litecoin address from the Cashier and transfer the amount you wish to deposit to this address. -Please, ensure that you do NOT close or refresh the Cashier page while depositing! -Once the amount is transferred from your Litecoin wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes
What is the difference between these cryptocurrencies: Bitcoin, Litecoin and Ethereum?
The main difference between these cryptocurrencies is their transaction speed and fees applied: Bitcoin transactions, for instance, could take up to 40 minutes - depending on the fees involved. Litecoin transactions depend entirely on network load; they usually take 2-8 minutes to complete. The blockchain fee for this currency is fixed and applies automatically. Ethereum transfer takes anywhere between 30 seconds to 6 min if you pay standard gas fee price.
How do I deposit with Neosurf?
Please note that there 2 ways of depositing with Neosurf: using Neosurf voucher or MyNeosurf E-wallet. Neosurf cash vouchers are available from thousands of convenient locations around the world (stores, supermarkets, gas stations, newsstands, and more). If your options are limited, you can always buy it online. Access Neosurf Online and buy vouchers from an authorized online retailer. To find out more, please follow this link: www.neosurf.com/ MyNeosurf account is a reloadable E-wallet, which can be funded by uploading your Neosurf voucher or by using credit/debit card/ bank account. Please follow this link to get more details on this option: www.neosurf.com/ Here are some tips on how to make a deposit with Neosurf: -Pay attention that the deposit amount needs to be between $25 and $250 -Make sure you’ve chosen the correct payment type: Neosurf Voucher or MyNeosurf E-wallet -Double-check a unique 10-character PIN code printed on the voucher and make sure that it’s entered correctly -The amount of voucher should be equal or higher than the amount you mentioned in Cashier -In case of using MyNeosurf, follow the steps to enter your account details correctly -MyNeosurf account should be funded prior to depositing -If you need any help working through this - we are here 24/7 to help out!
Where can I purchase a Neosurf voucher?
Please note that there 2 ways of depositing with Neosurf: using Neosurf voucher or MyNeosurf E-wallet. Neosurf cash vouchers are available from thousands of convenient locations around the world (stores, supermarkets, gas stations, newsstands, and more). If your options are limited, you can always buy it online. Access Neosurf Online and buy vouchers from an authorized online retailer. To find out more, please follow this link: www.neosurf.com/ MyNeosurf account is a reloadable E-wallet, which can be funded by uploading your Neosurf voucher or by using credit/debit card/ bank account. Please follow this link to get more details on this option: www.neosurf.com/
Can I use another person’s card to place a deposit?
The customers are allowed to use only their own credit/debit cards issued in their name. In case of using another person’s card – the customer will be required to submit the following documents to ensure that the transactions made with our casino was fully authorized and confirmed by the cardholder: -copy of both of their IDs (front and back) -copy of the credit card (front and back) -written and signed permission from the Credit Card holder saying that he allows this --person to use his CC ending with XXXX to deposit to XXX casino (with date and signature at the end).
Can I use a card issued in a different country?
A debit/credit card country issuer should match customer’s place of residence indicated in his/her gaming account. In case of any mismatch, the transaction will be automatically declined by the system. Should you face similar issue – please don’t hesitate to contact Customer Support for further assistance.
Is it necessary to verify my account before depositing?
It’s not necessary to verify your account before depositing unless there’s a need to upgrade the security status of your profile. Generally, Free Spin Casino requires 2-step verification: The first step begins with verifying your account data over the phone upon placing your first successful deposit. It’s a standard procedure which is done for the security purposes as well as for enrolling into the casino cashback program. As for the second step – its main purpose is to validate your documentation (KYC) and set up your account for the withdrawals.
WITHDRAWALS
Can I win real money here?
Free Spin Casino customers can gamble for real money as well as withdraw real winnings. Real money gaming unlocks the top casino bonuses, promotions, and jackpots, which proves a big draw to players looking to maximize their gaming bankroll and odds of winning.
I’ve already sent the paperwork. Why are they asking me to resend something?
Approval of documentation is a one-time procedure and takes up to 4 (four business days). Should any document be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for verification process. In case of the player failing to provide documents within the time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.
Why is there only the bank wire option in the Cashier?
Bank Wire form in player’s cashier is a built-in withdrawal method that allows customers to request a payout. Yet, it doesn’t predetermine the ultimate withdrawal method automatically, leaving our Finance Department with the final decision to make.
How do I find out that my withdrawal request has been processed and sent to me?
It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request. As soon as it gets approved, you will be contacted via email by our finance team with the detailed explanation regarding the processed amount and final payout method.
Can I cancel the withdrawal request if it’s already pending?
It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request. This is the period of time during which you can cancel your pending payout and return the requested amount back onto active playable balance. For PC: In order to cancel a pending payout, proceed to the Cashier -> Withdraw -> tick pending request -> and hit ‘Cancel Selected Requests’ For Mobile: In order to cancel a pending payout, proceed to the Menu -> Withdraw -> tick pending request -> and hit ‘Cancel Selected Requests’
Do I need to fill out a Card Authorization Form and Payment Verification Form in case I didn’t use a card for depositing?
Credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Free Spin Casino. In case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself along with the copy of the card can be skipped altogether. Payment Verification Form is mandatory regardless of player’s depositing method. This form has to be filled out with banking details for international wire transfers, such as banks address, bank name, account number, ABA/ IBAN/SFIWFT, etc
Do I have to submit the documents for all the cards I’ve used to deposit or it would be enough to provide it for the one I want to use for payout?
Credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Free Spin Casino. In case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself along with the copy of the card can be skipped altogether.
How to cash out from No Deposit Bonus?
All No Deposit Bonuses are subject to the Playthrough Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60 times for roulette games. The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cashout limit equal to the value of the bonus. No Deposit Bonuses cannot have max cashout of over $100. Once you meet the Wager Requirements for the sing-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds. Upon requesting for the withdrawal of the winnings, you should place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $100; following up on that, you will be required to place a deposit, equal to the difference between minimum withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
Where to find ABA/ACH routing numbers?
ABA routing numbers and ACH routing numbers may be the same for some institutions or they might be separate. They can be checked and determined on websites. ABA is listed as “check routing number” and ACH is listed as “electronic” or “direct deposit” on the bank’s website. Optionally, ABA routing numbers and ACH routing numbers can be checked in personal online banking account.
Why do we need to verify account details over the phone?
Being a licensed casino we absolutely respect our customers' privacy. Still your security is equally important to us and we need to make sure that the person who deposits, plays and receives winnings is the same person. So, as it is mentioned in terms and conditions, we need to verify account details through the phone call.
Why is it so easy to deposit and so complicated to withdraw?
Please be kindly informed that different casinos have different withdrawal and depositing rules, some of them do require documents being submitted prior to placing a deposit and some of them don’t. As for our casino – we do not impose mandatory paperwork validation when making a deposit. Yet, we do require the documents for running safe withdrawals.
ACCOUNT
Who can play at Free Spin Online Casino?
Free Spin Casino accepts players from all over the world as long as they are of legal age, 18+ years old. Players may not participate if their jurisdiction is: Indonesia, Israel, Poland, India, Hungary, Malaysia, Germany, Georgia, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.
Can I have more than one account?
Free Spin Casino allows only one active account per person in the casino. Creation of more than one account can result in winnings being voided and all the accounts being terminated.
Can my partner/family member also create an account?
Family Members/Partners/Relatives are allowed to create their own accounts as long as they comply with the Casino Terms & Conditions: -each customer should use their own credit/debit card for placing the deposits -upon registering the accounts Family Members/Partners/Relatives will be required to verify their profiles with the copies of their IDs (Passports/Driving License). The documents should be submitted to [email protected] with a prior consulting casino customer support representative.
I can’t log-in into my account. Why is that?
There are a couple of reasons why you would not be able to log in. The most common log-in issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.
How do I change personal info on my account?
Unfortunately, there’s no technical possibility to change personal profile data on player’s gaming account from the player’s side. In case any info needs to be changed/updated – please contact Customer Service for assistance.
How do I look up my personal info on the account?
For PC users: In order to look up your profile info, please proceed to the Cashier -> Withdraw tab -> click on Magnifying Glass next to your Name For Mobile users: In order to look up your profile info, please proceed to the Deposit -> Cashier -> Click on Magnifying Glass next to your Name
How do I look up my account history (bonuses, deposits, withdrawals)?
For PC users: In order to look up your account history, please proceed to the Menu -> Account History -> Enter the date range and then select 'Search' to see your past transactions For Mobile users: In order to look up your account history, please proceed to the Menu -> Account History -> Enter the date range and then select 'Search' to see your past transactions
SECURITY POLICIES
Where are you located? Are you licensed?
We are located on the island of Curacao, in its capital - Willemstad. Therefore, our casino is operating under the Curacao EGaming License, which authorizes us to provide our services to players all around the world. Also, it is important to underline that we collaborate with trusted and accredited RTG software provider, which cooperates only with regulated gambling businesses.
Is it possible to unsubscribe from the promotional emails?
Our primary goal is to ensure that your journey with us is pleasant and smooth, thus, we've already forwarded your request to our appropriate department. They'll be able to unsubscribe you from our email campaign manually - kindly note that only promotional emails will be affected.
How do I know that my password and my personal details are secure?
Our Casino is regularly scanned for software breaches and malware, to make sure that every customer is safe while they are using our website. All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. All customers’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption. Your password is being secured as other sensitive details, so no third-party members would have access to it. It’s the customer's responsibility to keep their account information (login and password) secret at all times and not to reveal them to anyone; including family members, friends, and colleagues.
TOURNAMENTS
How do I join a Tournament?
If you are going to join the Tournament for the first time, you’d be asked to create a Tournament username first of all (and it can be different from the casino username). After that you need to click on Buy-In to join the Tournament (on the pop-up you’ll see the tab and main info about the Tournament) If the Tournament is running, then you can start directly playing a game. If a player registered for the Tournament earlier than the start date, then a reminder will be sent to him once he can join the Tournament.
How can I withdraw my winnings gained in a Tournament?
After the Tournament ends in 15-20 minutes the prizes are added to player’s balance automatically in a form of real money. If it is a tournament for new players who have not deposited with us yet, they will need to wager this amount of winnings 50 times (PTx50) and their max CO will be х3 of the amount of the winnings. Also, due to the T&C of our casino, they will need to deposit at least $25 and wager them before they can withdraw their winning. Once players receive an invitation (through mailers, Landing pages) to participate in our Tournament, they will have information about PTx50 and max COx3 attached to the winnings, so you can remind them about it.
rotate

Please rotate your device

This web-site best viewed in Portrait orientation