Faq
BONUS RESTRICTIONS
What games are included in my bonus?
Depending on the particular type of bonus, it may include
slot
games (Slots Match), card games (Cards Match), or both (Slots + Cards Match).
Free Spin bonuses apply to the particular slot game(s) only. The games included in such bonus will be listed in T&C. If a Free Spin bonus can be applied to several games, please pay attention that all the FS will be assigned to the game that will be started first.
The bonuses for cards include the Blackjack and Poker games, except for Live Dealer games.
Please pay attention to the terms of a particular bonus and the list of excluded games, as playing those games shall not contribute to the wagering requirements of an active bonus.
Free Spin bonuses apply to the particular slot game(s) only. The games included in such bonus will be listed in T&C. If a Free Spin bonus can be applied to several games, please pay attention that all the FS will be assigned to the game that will be started first.
The bonuses for cards include the Blackjack and Poker games, except for Live Dealer games.
Please pay attention to the terms of a particular bonus and the list of excluded games, as playing those games shall not contribute to the wagering requirements of an active bonus.
What games are excluded from the bonuses?
Unless otherwise stated in the bonus terms, playing the
following games with a bonus will not contribute to the wagering: Jackpot
Progressives, Live Dealer games, Ride 'em Poker, Roulette, Baccarat, Craps, Pai Gow,
War and other table games, anything but scratch cards by Dragon Gaming Provider, or
any games from Begaming, Betsoft, Nucleus, Saucify & SpadeGaming Providers. These
games are considered excluded from all the promotions. Please, refer to the
description of the bonus you've chosen for more details on the included games.
What is the playthrough?
Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount. When it stands at 0, it means the playthrough is completed.
Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:
Slots & Video Slots - 1.00
Card Games - 0.20
Video Poker - 0.20
Card Games - 0.20
Video Poker - 0.20
Can you give me an example of a playthrough?
Depending on the bonus type, there can be different playthrough multipliers. For example, for the Match Bonuses, the wagering requirements are calculated as (deposit + bonus) x30 for slots, x35 for cards, and x60 for roulette.
It is calculated this way: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, playthrough will be: ($100+$200)*30 =$9000. Each time you place a bet, no matter if it is a winning or losing one, the playthrough will be deducted from the bet amount. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.
How do I find out my current playthrough progress?
The Playthrough progress can be checked by clicking on your Playable Balance (either in the top or bottom right-hand corner depending on the game)
What is the maximum cashout for the bonus?
It depends on the bonus that you have chosen to play with. Please contact Customer Support to get the explicit information about your active promotion.
In general, only certain bonuses come with a maximum cashout restriction (e.g. No-Deposit Bonuses or Cashback Bonuses). It means that you may withdraw the funds up to a maximum cashout value determined by the bonus conditions, but not more than that. Thus, if wagering requirements were met, but your balance is above the pre-determined maximum cashout limit, the extra funds will be either deducted automatically (after the playthrough is completed), or our Finance Department will void the excess upon the withdrawal.
I’ve chosen a bonus with no maximum cashout. Does it mean that I’ll be able to cashout everything once the playthrough is completed?
In case a bonus chosen (e.g. Percentage Match bonus) comes with no maximum cashout limit – it means you can withdraw all the winnings derived from it, except for the initial bonus amount. Therefore, the exceeding bonus amount will be automatically deducted upon the withdrawal request.
For example, if you deposit $100 and take a 200% match bonus on top, you will receive $200 as a bonus amount turning your total playable balance into $300 ($100 deposit + $200 bonus). Once the playthrough requirement for the bonus is met and you decide to withdraw your winnings – the initial bonus amount of $200 will be deducted automatically by the system and the rest of the winnings will be yours to keep.
Certain match bonuses (e.g. Free Spins Match bonuses) come with completely no maximum cashout limit, allowing you to withdraw all the winnings accrued from it. For example, if you deposit $100 and redeem 90 Free Spins on top of it, your entire balance will become withdrawable after successfully completed playthrough requirement.
However, we do recommend to check the bonus description before you choose to redeem it as some of the bonus offers come with maximum cashout limit.
Can I withdraw my winnings if my playthrough is not finished?
All of the bonus types at Free Spin Casino are subject to Playthrough Requirement. If you decide to take a bonus or promotion, please make sure to check that any associated wagering requirements are met before requesting a payout. Failure to meet the wagering requirements will result in the withdrawal request being denied.
Bets
Is there the maximum bet amount when I play with a bonus?
The maximum bet amount restriction is not applied when using a bonus. Therefore, you are welcome to check the minimum/maximum bet of the chosen game & place the preferable bet.
What is the maximum and the minimum I can bet in a game?
The betting limits aren’t set for each & every game, they
vary from one game to another. Therefore, you can bet according to the betting
limits of a chosen game (e.g. minimum $0.01, maximum - $100)
For the Live Dealer games Bet/Limits are stated in advance, so please check those
when chosing a table.
I don’t think that a bet paid out correctly. Is there a way to check the betting history?
Yes, you can check your betting history for any game played. In order to check your
betting history, please proceed to the Deposit (Mobile: Menu) -> History tab -> My
Bets. Please note that according to the Casino Policy, your betting history records
will be retained on your gaming account within one year. In case that some of the
card games don't contain the records of your betting history, – please don't
hesitate to contact Customer Support for further assistance.
Where can I check my betting history?
In order to check your betting history, please proceed to the Deposit (Mobile: Menu)
-> History tab -> My Bets. Please note that according to the Casino Policy, your
betting history records will be retained on your gaming account within one year. In
case that some of the card games don't contain the records of your betting history,
– please don't hesitate to contact Customer Support for further assistance.
Balance
Why is my playable balance different from my withdrawable balance?
In case you redeem a match bonus on top of your deposit – it turns your entire
playable balance into the bonus balance. It can be converted into the withdrawable
amount only by means of completing the playthrough requirement. Therefore, your
total balance (deposit + bonus) is used simultaneously and cannot be separated until
you fully cover the playthrough connected to the bonus you’ve chosen.
For example: if you deposit $100 and take a 200% match bonus for slots on top, you
will receive $300 in total. Thus, playthrough will be: ($100+$200)*30 =$9000. Each
time you place a bet, no matter if it is a winning or losing one, the playthrough
will deduct from the bet amount and will be decreasing. Once the playthrough reaches
0, the bonus money will be converted into a withdrawable balance.
COMP POINTS
How can I accumulate and use my comp points?
Comp Points, an automated "advancement" bonus, are being accumulated while you're placing bets in our Casino. For every $10 that you wager, you get 1 CP, but this ratio might be significantly improved per player's VIP offer. You can always check your Comp Points count in the My Balance tab. You can redeem 100 CP to get $1 on your playable balance without any wagering or maximum cashout restrictions attached to it.
There are two options to withdraw your Comp Points. Either go to the My Balance tab and click the 'Redeem' button or open your Finance tab: Deposit button (Mobile: Menu) -> Finance -> Comp Points. In the Finance tab, enter the Comps amount you'd like to convert and click the 'Redeem' button.
Note that you will be able to convert your Comp Point if there are at least 100 CP available on your account; otherwise, your request will be dismissed.
It’s advisable to redeem your Comp Point balance only in case there’s no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.
Are there any restrictions attached to my comp points?
Comp Point are converted into Real Cash, which means that there won’t be any limitations attached to them. However, it’s advisable to redeem your Comp Point balance only in case there’s no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.
How do I convert my comp points into real money?
There are two options to withdraw your Comp Points. Either go to the My Balance tab and click the 'Redeem' button or open your Finance tab: Deposit button (Mobile: Menu) -> Finance -> Comp Points. In the Finance tab, enter the Comps amount you'd like to convert and click the 'Redeem' button.
BONUSES
What is a welcome bonus?
Welcome bonus is a special offer for new players to give them a chance to know the
casino better and decide whether they
want to deposit money and dive deeper into serous play. Welcome bonuses do not
oblige you to continue playing, but if you do - the Casino will willingly open doors
to all the tresures and more bonuses.
What is a match bonus?
It’s a type of a bonus that matches your deposit amount up to certain
percentage/amount of spins (or both). To claim a bonus of your choice, you just need
to log into your account and activate it in the Finance tab (via Menu for Mobile
users or Deposit button for PC users) before placing a deposit. In case you have any
issues while redeeming a bonus – please contact the Customer Support team. To stay
tuned for the bonuses update, please check the Promotions tab or check your e-mail.
What types of match bonuses do you have?
Percentage Match Bonus – upon redeeming this type of bonus, you will receive certain percentage on top of the deposit amount. For instance, 100% match bonus with a $100 deposit will give you an extra $100 to spend. Your total bankroll will then be $200.
Free Spins Match bonus – this type of bonus adds specific amount of spins on top of your deposit to play certain slot games. The number of free spins varies depending on the bonus itself. (e.g. 90 spins with a deposit amount of $100).
Percentage + Free Spins Match bonus – it’s a combination of the two previous bonus types that applies both percentage + the free spins on top of your deposit amount (e.g. 100% + 15 free spins with a deposit amount of $75).
What is a Free Spins Match Bonus?
This type of bonus adds specific amount of spins on top of your deposit to play certain slot games. The number of Free Spins varies depending on the bonus itself. (e.g. 90 Free Spins on XXX game with a deposit amount of $100).
The number of lines and bet amount are fixed up to the moment free spins are fully used.
After the Free Spins are added to your account, all the games will be locked except of those you received Free Spins for. In case the bonus states it's available for several games, all the Free Spins will be automatically assigned to the game you launched first upon redeeming the bonus.
The money won with Free Spins has to be wagered 30 times for the slot games only, and 35 times if it applies to both slots and cards. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise your winnings accrued with a bonus will not contribute to the wagering requirements.
What is a Free Chip bonus?
It’s a free cashback bonus that can be redeemed by a Customer Support representative
in case your balance goes below $1. Note that you cannot request for multiple Free
Chip promotions consecutively. If you have played with one Free Chip and
subsequently willing to claim another one, a real-money deposit needs to be made in
the interim for you to be eligible to claim the second Free Chip
How can I get extra Free Spins as per match bonus?
Some promotions can grant EXTRA Free Spins to be applied upon meeting the stating conditions (e.g., the initial bonus should be completed a certain number of times). Your account balance must be less than $1 in order to claim the Free Spins offer. The wagering requirements for such a bonus are 40 times for the slot games. The maximum cashout amount from the Free Spins offer is 5 times the number of Free Spins credited within the promotion.
To qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to particular slot game determined by the offer. If the offer stated the game selection - those will be automatically assigned to the game that was launched first.
Customers cannot redeem multiple Free Spin offers consecutively unless otherwise stated in respective offer.
Free Spins attached to the Match bonus have no Wagering Requirements and Maximum Withdrawal Limits except for the initial requirements of the Match bonus itself. All Extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
Can I redeem multiple bonuses simultaneously?
Multiple bonuses cannot be redeemed at the same time – there can be only one active
bonus on your account at any given point. In order to claim any type of bonus, you
need to make sure that your previous bonus balance has dropped below $1.
When is my bonus considered to be finished?
All of the bonus types are subject to Playthrough Requirement. Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount.
The Playthrough progress can be checked by clicking on your Balance ($XX) button (on the top right-hand corner) - Playable Balance. Once the reflected amount reaches 0, it means the playthrough is completed and your bonus balance is converted into withdrawal amount.
The bonus is considered to be null and void in case your balance drops below $1.
GAMES
I’ve started playing with a bonus and there is a lock on certain games. Why is that?
All of the casino bonuses are restricted by the game types: there are bonuses for
slots, cards or both, and playing excluded games with a chosen bonus is strictly
prohibited (otherwise, your winnings will not contribute to the wagering
requirements). Some of the game titles get completely locked by the system as soon
as you activate a bonus and can be unlocked only upon completing the wagering
requirement. However, not all of the games get locked automatically. If a player has
chosen to use a promotion, it’s their sole responsibility to ensure placing bets in
included games.
How can I play Live Dealer games?
Live Dealer games offer a very different online casino experience, which is almost like playing at a land-based venue. They feature real-life dealers at real tables, with all the action beamed directly to your computer screen via a live video feed. You play the games in the usual way, with the dealers acting on your instructions accordingly.
Those games can be played strictly with deposited money, no bonuses allowed. In order to play Live Dealer games, a player should pick the corresponding game type inside the Casino Lobby and transfer his/her casino funds into the Live Dealer games (the money can be transferred back and forth unlimited amount of times).
What does “volatility” mean? Is there a way to know what to expect from a game?
Game's volatility defines the payouts' amount and frequency. This indicator determines how much and how often you can expect to win during your playing session.
Naturally, low volatility would mean that this game has smaller payouts, but they are much more frequent. On the other hand, high volatility will grant you big payouts, which will be far less frequent.
Who is your game provider?
In Free Spin Casino we care about our customers and experience they get, so we did
our best to provide you with games from the best providers in the industry: DiceLab,
Dragon, Rival, Saucify, SpadeGaming, Begaming, Betsoft, and Nucleus. They never stop
working on improving the software part of their product and adding new titles to
their line ups. We, on our side, closely monitor the market and invite the new
players of the industry to cooperation if we think they can improve our service.
What are the progressive games? What is the difference between the regular slots and the progressive ones?
Progressive games (slots & cards) fall into the category of Wide Network Progressives, meaning that they are linked to a jackpot network that encompasses all online casinos that operate on Real Time Gaming software. Progressive Slot/Card games are located in a separate section called ‘Progressives’ and can be played strictly with deposited money, no bonuses allowed.
Local Jackpot Games are confined to just one game in one online casino. Here, the amount of jackpot will also grow thanks to the bets made by players. Just like the progressive jackpots in slots, the amount of local jackpot will also grow based on the amount of bets made by the players. Although a single slot game may be carried by multiple online casinos, still each casino will list a different jackpot amount for that game, and may grow at a different pace. And since this is a local jackpot for a specific online casino, only the participating players of the casino can contribute to the pool and win the jackpot. But the good news is that players will have a higher chance of hitting these jackpots compared to the wide-area progressive or network jackpot.
How can I be sure the games are fair?
Games at Free Spin Casino are are powered by a number of licensed gambling software providers. We guarantee fair play at any time and within any game chosen through the use of a certified Random Number Generator (RNG). This known system warrants absolute random results and had been widely tested by running hundreds of millions of game rounds.
GAMEPLAY OPTIONS
What gameplay options do you offer?
All the games available at Free Spin Casino can be played either in the Instant Play Mode for PC, Tablette Version, or Mobile Version (via the browser of a player's choice, e.g. Google Chrome, Firefox, Safari, etc.). To be more comfortable for mobile users, the Tab & Mobile Versions can slightly differ from the Instant one (buttons location, menu view, etc.), and a player can receive additional notifications to move the device into vertical/horizontal mode, etc.
CAN I PLAY ON MAC/Windows/Linux?
Yes, Mac users can play via browsers compatible with macOS (e.g., Safari, Google
Chrome, Firefox).
For Windows/Linux users - regardless of the version and brand of the operational
system, players can play all the games at Free Spin Casino via such browsers as
Google Chrome and Firefox. In case you face any issues with reaching certain games
or casino pages, please contact our Support team.
Is there an option to play for fun? What is a Practice Mode?
Practice Mode/Demo Play provides players with a chance to play the games, get to know the format and betting options without depositing real money.
If the Practice mode is available for a particular game, upon hovering on the game, you'll see a 'Practice' note. In case the Practice mode is not available, upon selecting a game (hovering or clicking), you'll see a 'Play Real' note.
DEPOSITS
What deposit methods do you have?
Please note that we accept credit/debit cards such as Visa, Mastercard, AMEX, Discover and Diners Club as our first priority. Transactions with a prepaid/gift card are permitted only if it's open for international online purchases. Alternatively, you can deposit with such cryptocurrencies as Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Tether (USDT), Ripple (XRP), Binance Coin (BNB), Solana (SOL) and Dogecoin (DOGE) via different crypto wallets and crypto-buyining solutions, including Venmo, Coinbase, QDeposit, PayPal. The availability of such payment methods like Payment Vouchers depends on the customer's location and should be checked in the Finance Tab (Deposit).
What are your deposit limits?
The minimum deposit amount starts from $25. Maximum - $1000 per transaction.
For all crypto other than ETH and USDT, the minimum deposit amount is $25. For Ethereum (ETH) and Tether (USDT), the min deposit amount is $50 (for EUR/AUD equivalent according to the latest exchange rate). A transaction of less than $50 (or any EUR/AUD currency equivalent) will be subject to fees according to 3rd party providers. There's no maximum limitation for all crypto deposits.
Can I place a deposit using a gift/prepaid card?
Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it’s open for international online purchases.
Do you accept CashApp?
We don’t support CashApp electronic payments as a separate depositing method, however we accept transactions made with CashApp-issued cards through the credit/debit card depositing method in player’s cashier.
Do you accept PayPal? What about bank transfers/mobile payments/e-checks?
We don’t support PayPal electronic payments as a separate depositing method, however we accept transactions made with PayPal-issued cards through the credit/debit card depositing method in player’s cashier.
Please note that Free Spin Casino doesn’t support bank transfers, mobile payments or e-checks.
Can I change the currency on my account?
The currency can be set up only during the registration process and cannot be changed afterward. In case you mistakenly picked the wrong currency – please don’t hesitate to contact Customer Support for immediate assistance.
How do I deposit with BTC?
In order to place a deposit with Bitcoin, please follow the steps below to get started:
-Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (Mobile device).
-Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AUD).
-You’ll be provided with a Bitcoin address that is valid up to 15 minutes for your current requested transaction only. Please note that for each new Bitcoin deposit, you'll need to generate a new Bitcoin address via the Cashier.
-Copy the Bitcoin address from the Cashier and transfer the amount you wish to deposit to this address.
-Please, ensure that you do NOT close or refresh the Cashier page while depositing!
-Once the amount is transferred from your Bitcoin wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
-If you don’t have a Crypto wallet yet – please visit our Crypto guide to help you get one.
Otherwise you can deposit BTC with Venmo or any other crypto wallet of your choice.
HOW DO I DEPOSIT WITH ETHEREUM or TETHER?
In order to place a deposit with Ethereum, please follow the steps below to get started:
-Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (Mobile device).
-Insert the amount you wish to deposit and click Next. (Minimum Deposit amount $50 for EUR/AUD equivalent according to the latest exchange rate).
-You’ll be provided with an Ethereum address that is valid up to 15 minutes for your current requested transaction only. Please note that for each new Ethereum deposit, you'll need to generate a new Ethereum address via the Cashier.
-Copy the Ethereum address from the Cashier and transfer the amount you wish to deposit to this address.
-Please, ensure that you do NOT close or refresh the Cashier page while depositing!
-Once the amount is transferred from your Ethereum wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
-If you don’t have a Crypto wallet yet – please visit our Crypto guide to help you get one.
HOW DO I DEPOSIT WITH LITECOIN, XRP, DOGECOIN, SOLANA,
or Binance Coin?
In order to place a deposit with Litecoin, please follow the steps below to get started:
-Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (mobile device).
-Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AU).
-You’ll be provided with a Litecoin address that is valid up to 15 minutes for your current requested transaction only. Please note that for each new Litecoin deposit, you'll need to generate a new Litecoin address via the Cashier.
-Copy the Litecoin address from the Cashier and transfer the amount you wish to deposit to this address.
-Please, ensure that you do NOT close or refresh the Cashier page while depositing!
-Once the amount is transferred from your Litecoin wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
-If you don’t have a Crypto wallet yet – please visit our Crypto guide to help you get one.
Otherwise you can deposit LTC with Venmo or any other crypto wallet of your choice.
Do you accept Venmo, and how can I use it to deposit crypto?
Yes, Free Spin Casino accepts Venmo crypto transactions (Bitcoin, Ethereum, or Litecoin) as a deposit option. To use it, you will need to have a Venmo account. To send crypto to your Free Spin playable balance, follow these steps.
- Log in to your Free Spin account => Cashier => Deposit.
- Choose the cryptocurrency you wish to deposit.
- Indicate the amount of crypto you want to deposit.
- Copy the generated address.
- Head to your Venmo account => Cryptocurrency => Send.
- If you don't have a Venmo account please sign up here.
- Insert the generated address, check the details, and hit Send (more info is here).
- Instantly access your deposited crypto and dive into the exciting world of Free Spin!
What is the difference between these cryptocurrencies: Bitcoin, Litecoin and Ethereum?
The main difference between these cryptocurrencies is their transaction speed and fees applied:
Bitcoin transactions, for instance, could take up to 40 minutes - depending on the fees involved.
Litecoin transactions depend entirely on network load; they usually take 2-8 minutes to complete. The blockchain fee for this currency is fixed and applies automatically.
Ethereum transfer takes anywhere between 30 seconds to 6 min if you pay standard gas fee price.
Can I use another person’s card to place a deposit?
The customers are allowed to use only their own credit/debit cards issued in their name. In case of using another person’s card – the customer will be required to submit the following documents to ensure that the transactions made with our casino was fully authorized and confirmed by the cardholder:
-copy of both of their IDs (front and back)
-copy of the credit card (front and back)
-written and signed permission from the Credit Card holder saying that he allows this --person to use his CC ending with XXXX to deposit to XXX casino (with date and signature at the end).
Can I use a card issued in a different country?
A debit/credit card country issuer should match customer’s place of residence indicated in his/her gaming account. In case of any mismatch, the transaction will be automatically declined by the system. Should you face similar issue – please don’t hesitate to contact Customer Support for further assistance.
Is it necessary to verify my account before depositing?
It’s not necessary to verify your account before depositing unless there’s a need to upgrade the security status of your profile.
Generally, Free Spin Casino requires 2-step verification:
The first step begins with verifying your account data over the phone upon placing your first successful deposit. It’s a standard procedure which is done for the security purposes as well as for enrolling into the casino cashback program.
As for the second step – its main purpose is to validate your documentation (KYC) and set up your account for the withdrawals.
WITHDRAWALS
Can I win real money here?
Free Spin Casino customers can gamble for real money as well as withdraw real winnings. Real money gaming unlocks the top casino bonuses, promotions, and jackpots, which proves a big draw to players looking to maximize their gaming bankroll and odds of winning.
I’ve already sent the paperwork. Why are they asking me to resend something?
Approval of documentation is a one-time procedure and takes up to 4 (four business days). Should any document be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for verification process. In case of the player failing to provide documents within the time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.
How do I find out that my withdrawal request has been processed and sent to me?
It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request. As soon as it gets approved, you will be contacted via email by our finance team with the detailed explanation regarding the processed amount and final payout method.
Can I cancel the withdrawal request if it’s already pending?
It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request. This is the period of time during which you can cancel your pending payout and return the requested amount back onto active playable balance.
In order to cancel a pending payout, proceed to the Deposit (Mobile: Menu) -> Finances tab -> Withdraw -> and hit ‘Cancel Selected Requests’
Do I need to fill out a Card Authorization Form and Payment Verification Form in case I didn’t use a card for depositing?
Credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Free Spin Casino. In case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself along with the copy of the card can be skipped altogether.
Payment Verification Form is mandatory regardless of player’s depositing method. This form has to be filled out with banking details for international wire transfers, such as banks address, bank name, account number, ABA/ IBAN/SFIWFT, etc
Do I have to submit the documents for all the cards I’ve used to deposit or it would be enough to provide it for the one I want to use for payout?
Credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Free Spin Casino. In case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself along with the copy of the card can be skipped altogether.
How to cash out from No Deposit Bonus?
All No Deposit Bonuses are subject to the Playthrough Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cashout limit equal to the value of the bonus. No Deposit Bonuses cannot have max cashout of over $100.
Once you meet the Wager Requirements for the No Deposit bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds.
Upon requesting for the withdrawal of the winnings, you should place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $100; following up on that, you will be required to place a deposit, equal to the difference between minimum withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
Where to find ABA/ACH routing numbers?
ABA routing numbers and ACH routing numbers may be the same for some institutions or
they might be separate. They can be checked and determined on websites. ABA is
listed as “check routing number” and ACH is listed as “electronic” or “direct
deposit” on the bank’s website. Optionally, ABA routing numbers and ACH routing
numbers can be checked in personal online banking account.
Why do we need to verify account details over the phone?
Being a licensed casino we absolutely respect our customers' privacy. Still your
security is equally important to us and we need to make sure that the person who
deposits, plays and receives winnings is the same person. So, as it is mentioned in
terms and conditions, we need to verify account details through the phone call.
ACCOUNT
Who can play at Free Spin Online Casino?
Anyone who is of legal age (18+) is allowed to play at Free Spin Casino.
Can I have more than one account?
Free Spin Casino allows only one active account per person in the casino. Creation of more than one account can result in winnings being voided and all the accounts being terminated.
Can my partner/family member also create an account?
Family Members/Partners/Relatives are allowed to create their own accounts as long as they comply with the Casino Terms & Conditions:
-each customer should use their own credit/debit card for placing the deposits
-upon registering the accounts Family Members/Partners/Relatives will be required to verify their profiles with the copies of their IDs (Passports/Driving License). The documents should be submitted to [email protected] with a prior consulting casino customer support representative.
I can’t log-in into my account. Why is that?
There are a couple of reasons why you would not be able to log in. The most common log-in issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.
How do I change personal info on my account?
Unfortunately, there’s no technical possibility to change personal profile data on player’s gaming account from the player’s side. In case any info needs to be changed/updated – please contact Customer Service for assistance.
How do I look up my personal info on the account?
Mobile users: In order to look up your profile info, please proceed to the Menu -> click Settings to see Personal Details.
For PC users: In order to look up your profile info, please proceed to the Deposit -> click Profile tab to see Personal Details in the Settings.
How do I look up my account history (bonuses, deposits, withdrawals)?
Mobile users: In order to look up your account history, please proceed to the Menu -> click History -> select My Bets, My Payments, My Transactions, or My Bonuses to see the respective history details.
For PC users: In order to look up your account history, please proceed to the Deposit -> click History tab -> select My Bets, My Payments, My Transactions, or My Bonuses to see the respective history details
SECURITY POLICIES
Where are you located? Are you licensed?
We are located on the island of Curacao, in its capital - Willemstad. Therefore, our casino is operating under the Curacao EGaming License, which authorizes us to provide our services to players all around the world. Also, it is important to underline that we collaborate with trusted and accredited RTG software provider, which cooperates only with regulated gambling businesses.
Is it possible to unsubscribe from the promotional emails?
Our primary goal is to ensure that your journey with us is pleasant and smooth, thus, we've already forwarded your request to our appropriate department. They'll be able to unsubscribe you from our email campaign manually - kindly note that only promotional emails will be affected.
How do I know that my password and my personal details are secure?
Our Casino is regularly scanned for software breaches and malware, to make sure that every customer is safe while they are using our website. All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. All customers’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption. Your password is being secured as other sensitive details, so no third-party members would have access to it. It’s the customer's responsibility to keep their account information (login and password) secret at all times and not to reveal them to anyone; including family members, friends, and colleagues.