This Gaming Agreement (AKA: Account Terms and Conditions) sets forth the terms and conditions that will apply upon using freespincasino.online. By playing at Free Spin Online Casino, you would need to understand and comply with these Terms & Conditions.
Followed are the Free Spin Online Casino Terms & Conditions. Please take your time and read them thoroughly to assure that you fully understand the conditions and are ready to abide by them.
It is strongly recommended to review and consult us via Live Chat, Phone or Email every three months.
Terms and conditions associated with promotions and / or offers are subject to possible changes. It is a player's responsibility to consult and /or check with the website for any alterations or updates that are associated with them.
If you do not agree to this ‘Gaming Agreement’, please stop playing and/or using site. If you use any downloadable software, please stop using it and remove the Software from your computer.
By completing the registration process, you are obligated to comply to these Account Terms & Conditions, and any terms, conditions, rules and policies it consists from and any change be made to this Account Terms & Conditions may be notified to you. ( All Terms, Conditions, Policies and Rules under this Account Terms & Conditions, will hereinafter be referred as the “Rules”)
By using any service, software, or the Free Spin Site you are obligated to abide to these Rules in their entirety and without any reservations, including, but not limited to making deposits through our Service or submitting your deposit details for further processing.
1. Introduction: KEY DEFINITIONS / LEXICON
“Free Spin Online Casino” refers to the brand Free Spin and all of the products and services listed under it, all of which are offered “Online” and are accessed via PC or any mobiles device supported.
“Customer/s”, “Player/s” refers to Registered Clients at freespincasino.online;
“Games” refers to all games offered by Free Spin Online Casino;
“Service” refers to the gaming Software and its provisioning;
“Software” refers to any software owned by or licensed to or any downloadable, flash, or mobile game variations offered by Free Spin Online Casino;
“We/Us/Our” refers to Free Spin Online Casino and its managing company, along with any of its holding and associated companies (where context permits);
“Website” refers to freespincasino.online;
1.1. About Free Spin Online Casino
Free Spin Casino is licensed and regulated in Curacao, Netherlands Antilles under the relevant laws of the Gaming Ordinance for the purposes of operating and offering internet gambling services.
2. Player & Security Description
All players of the Casino must be of legal age (18+). Permanent and temporary residents of Lithuania, Indonesia, Israel, Poland, India, Hungary, Malaysia, Germany, Georgia, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination. Players from Azerbaijan will not be able to use any bonuses provided by the Casino.
It is highly recommended that you understand all the rules and steps involved with online gambling, through the use of Free Spin Online Casino. Players must accept that participation in Free Spin Online Casino is under their own discretion and risk. Moreover, Players may only use Free Spin Casino for entertainment purposes. A player’s Username and Password are personal & confidential information. It is a player’s responsibility to assure that this information will be kept confidential and it is forbidden to share that information with a third party. Free Spin Online Casino is not required to keep player’s login information or passwords in case the player misplaces, loses, or forgets it.
The website, known as freespincasino.online will be used by a player solely for his own private online gambling uses. Utilizing it for any other players or uses is strictly prohibited. Free Spin reserves the right to check your logs and transactions and to cancel any promotion entitlement.
Free Spin uses random number generator system that determines the results of all the games it provides. A Player should fully comprehend and be aware of the fact that he/she might lose funds by playing at Free Spin. Free Spin Online Casino reserves the right to limit and / or refuse any wagers placed by a player, or to refuse any game bonus. The Casino reserves the rights to limit and / or deny any wagers placed by a player. Casino also retains the right to deny any game bonus for reasons including, but not confined to, player's defamation. If abusive behavior is suspected, a player’s account will be terminated, and he/she will be banned from the casino indefinitely.
Players are required to only place legitimate details upon registering. By downloading the casino's software or signing up for any offer(s), player agrees to the receipt of occasional promotional e-mails from us & our affiliated programs. Terms and conditions associated to any promotion / offer are subject to future changes. It is a player's sole responsibility to regularly check out for modifications and updates. Players are recommended to make a copy of all transactions, game rules, withdrawal regulations and all casino updates in order to avoid any possible future misunderstandings or possible disputes.
It is required to comprehend and comply with all of the above rules before using Free Spin Software. Players that will not comply with all the Rules under Player Security & Description, will be in breach of this agreement and therefore barred indefinitely. Any player that will knowingly not comply with these sections may be committing fraud and thus could be subject to criminal prosecution.
3. Bonus Term & Conditions
No Deposit Bonuses
Unless otherwise stated, all No Deposit Bonuses are subject to the following rules:
Bonus amount must be wagered a minimum of 50 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for roulette games (American and European roulette with outside bets disabled). Bets placed on excluded games will not contribute towards meeting the wagering requirements.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in Terms and Conditions of a particular bonus. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn
Once all requirements of the bonus are met, any amount over the Maximum Withdrawal Limit will be removed from the balance automatically. Only one account per person, per household or per computer may redeem a no deposit bonus. Players with multiple accounts who only redeem free bonuses may be ground for an account lockout, and have all their winnings forfeited.
Each No Deposit bonus entails different restrictions, depending on the respective promotion. No deposit bonuses cannot be used to play progressive games. It's the players responsibility to familiarize themselves with the bonus terms and conditions they are about to claim, to avoid winnings cancellation in case of bonus terms violation.
Upon requesting winnings withdrawal, a player will be required to place at least one deposit to verify his account. The list of documents listed under our Withdrawal Procedure Page will need to be provided prior to player’s withdrawal. Minimum withdrawal amount starts with $100. A player is required to place a deposit, equivalent to the difference between min withdrawal amount and max cash out amount won from the No Deposit Bonus (unless otherwise stated). Placed deposit amount will be additionally subjected to bets in the amount of the deposit done prior to requesting cashout.
Unless otherwise stated, all Free Chip bonuses are subject to the following terms and conditions:
Bonus amount must be wagered a minimum of 40 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 45 for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for roulette games (American and European roulette with outside bets disabled). Bets placed on excluded games will not contribute towards meeting the wagering requirements.
Max Free Chip withdrawal amount is 5 times the face value of the bonus (unless otherwise stated). Players cannot redeem multiple Free Chip bonuses consecutively. If a player already used a Free Chip bonus, and is planning to claim another one, a real-money deposit in the sum of minimum $60 needs to be made in the interim for the Free Chip to be redeemable by player. A player, who will redeem two consecutive Free Chip bonuses without following these rules, will have his winnings voided.
Once all requirements are met and the player wishes to make withdrawal, any amount over the Maximum Withdrawal Limit will be removed from his balance. Only one account per person, per household or per computer may redeem a no deposit bonus.
Mixing deposits and Free Chip bonuses is not allowed, yet Free Spin Online Casino is aware that this might happen. If you make a deposit while using a Free Chip, wagering requirements and the maximum allowed to cash out of the mentioned bonus will still apply. Please make sure to contact the Customer Support Department for a further possible application of the correct bonus if you notice such a thing happens.
Claiming any promotional bonus other than a deposit bonus requires a player's account balance to be at $1 or less.
If a player plays any game that is not indicated on the coupon as a part of its promotion, any bets placed on such game will not contribute towards meeting the wagering requirements of this promotion. Free chip bonuses cannot be used with progressive games. Using Free Chip bonuses with progressive games will not contribute towards meeting the wagering requirements. Free Spin Online Casino reserves the right to lock or terminate any player’s account, if that player is found abusing the free chip promotions offered by the casino.
Unless stated otherwise, all Free Spins offers are subject to the following Terms and Conditions:
Free Spins apply exclusively to one particular slot game.
The Player's account balance must be less than $1 in order to claim any Free Spins offer.
Once the Free Spins are credited, all the games will be unavailable except for the one you received Free Spins on.
No Deposit Free Spins
The No Deposit Bonus is credited on the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards. Please note that you should wager 50 times in order to withdraw your winnings. A Player should not place bets/stakes in the games outside from the bonus. Bets/stakes placed in the games outside from the bonus will not contribute towards meeting the wagering requirements. This bonus comes with a maximum cashout limit: number of spins x2.
Match Bonus for Spins
The Match Bonus for Spins adds a specific amount of Spins on top of your deposit.
The Bonus is credited on the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards and has to be wagered 20 times prior to withdrawing. Please note that you should not place bets/stakes in the games excluded from the bonus. Bets/stakes placed in the games outside from the bonus will not contribute towards meeting the wagering requirements.
Unless stated otherwise, this bonus type has no maximum cashout restriction.
Extra Free Spins (as per Match Bonus).
Free Spins that come with the Match Bonus have no Wagering Requirements and Maximum Withdrawal Limits. All extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits. Extra Free Spins will be applied to a particular slot game stated in the offer.
The amount of money won with Free Spins has to be wagered 40 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards.
The maximum cash-out amount from the Free Spins offer is 5 times the number of Free Spins credited within the promotion.
Customers cannot redeem multiple Free Spins offers consecutively unless otherwise stated in respective offer.
Unless otherwise stated, all Match Bonus Promotions are being a subject to the following terms and conditions:
Bonus amount plus deposit must be wagered a minimum of 30 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 35 times for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker). Bets placed on excluded games will not contribute towards meeting the wagering requirements.
Match Bonuses for roulette games (American and European Roulette): the total playable amount (deposit + bonus) must be wagered a minimum of 60 times (unless otherwise stated). The player shall not place bets / stakes on games other than stated under Terms and Conditions of the Match bonus; otherwise, bets/stakes placed on the excluded games will not contribute towards meeting the wagering requirements. Should the player be identified in placing outside bets while playing Roulette games with bonuses, such bets/stakes will not contribute towards meeting the wagering requirements.
If a player uses a bonus or promotion, it is under his responsibility to make sure all wagering requirements are met before attempting to make a withdrawal. If Wagering requirements are not met, player’s withdrawal request will be denied.
Please be sure to use only one bonus at a time. The player may not mix and/or combine promotions/bonuses. The Casino ensures all necessary technical settings to disable the option of taking more than one bonus simultaniously. If for any reason the player mixed and/or combined bonuses, including but not limited to depositing on top of the balance left from the previously taken bonus, the Casino reserves the right to apply the restrictions of the previous bonus, in general and in part of the withdrawal terms and conditions respectively, including but not limited to the coupon liability of the combined bonuses or the maximum cashout limits from the previously taken bonus. The Player shall be informed of the general Casino and particular Bonus Terms and Conditions, including the withdrawal terms and conditions, coupon liability and maximum cashout limitations, prior to participating in any of the Casino bonus programs. Unless otherwise stated by Free Spin Online Casino, player cannot claim any Free Chip offer if there is a pending withdrawal attempt in place or if the player has an existing balance.
Unless otherwise stated, all weekly cashbacks are subject to the following terms and conditions:
Weekly Cashback will be credited Sunday through Monday to selected player classes who meet the following requirements:
- No pending withdrawals in place.
- No withdrawals executed over the previous 7 days.
- Have an active balance under $1.
To check if your player class qualifies, please consult your designated account manager or contact Customer Support.
Weekly Cashback is calculated on all deposits made over the previous 7 days, with the minimum of $1000 to qualify. Cashback bonuses must be wagered a minimum of 30 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 35 for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker). Bets placed on excluded games will not contribute towards meeting the wagering requirements.
Unless otherwise stated, all Cashback Bonuses come with no max cash out.
Promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings and thus, cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by the Casino, and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
Unless otherwise stated, all comp points are the subject to the following Terms and Conditions:
Comp points are accumulated by Player while playing games at the Casino except for the Live Dealer Titles.
Every $10 wagered a Player gets 1 Comp Point, whereas 100 Points = $1. The minimum redeemable amount of Comp Points is 100. VIP Players earn more comp points for every wager made, depending on the VIP class a Player is a member of. For more information, please address your VIP Agent. Comp Points availability may be changed depending on your Player status at Casino's discretion.
Comp Points have neither max cash out nor wagering once redeemed. A Player cannot claim match bonuses in addition to the comp points redeemed as both are considered as different bonus types.
ADDITIONAL TERMS AND CONDITIONS
APPLICABLE TO ALL THE BONUSES
Only players with Real Money Accounts are eligible to receive Promotions, when only one Real Money Account per player is permitted. Players with Multiple accounts will be suspended and will not be eligible to receive any bonuses or winnings in addition to all their withdrawals being cancelled and their winnings being void.
As already stated above, Free Spin Online Casino allows only one active account per person, family, household address, email address and / or credit card number. Unless otherwise stated; All promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings and thus, cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by Free Spin, and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
A player is required to redeem a promotion before making any bets and after making a successful deposit, in order to claim it. If a player is unable to claim a promotion it is his own responsibility to contact customer support for assistance. If a player places bets before claiming a promotion, he/she forfeits his/her right to claim it on that specific deposit.
As specified earlier, promotions cannot be used in conjunction with other promotional offers. Promotional offers are only available to players whom the offer was issued for directly, by either the Free Spin casino, or their agent. Promotional offers that were sent via email, phone or mail are intended for the recipient only and cannot be transferred.
If a player uses bonuses to accumulate a feature guarantee within a game, or additional bonus rounds in slot games, and funds an account or uses extra bonus to reach the bonus rounds, any earnings from such rounds / features would be considered as void. Free Spin Online Casino reserves the right to void bonuses, if promotional abuse is suspected. Suspected fraudulent bonus claims or withdrawals may result in a player`s account being suspended, or terminated.
Unless otherwise stated, playing the following games while on using a bonus will not contribute towards meeting the wagering requirements: Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War. Such games are excluded from all promotional offers. Please review the terms & conditions of the bonus for more information regarding the included games. If a Player wants to use a bonus or a promotional offer, it is under the Player’s responsibility to check that all of the relevant wagering requirements are met by contacting Customer Support before requesting a withdrawal. Failure to meet all wagering requirements may result in the withdrawal request being denied.
Wagers placed on each game type will contribute a different amount towards the player’s wagering requirement in corresponding bonuses taken:
- Slots, Video Slots, Keno and Scratch Cards - 1.00
- Roulette - 1.00
- Card Games - 0.25
- Video Poker - 0.25
For instance, while $1 wagered on Slots reduces the wagering requirement by $1, $1 wagered on Video Poker will reduce the wagering requirement by $0.25.
If a bonus has a limited time frame and the conditions are not met during that time frame, the bonus and any winnings, a player might have earned from it, will be removed.
If a Player participated in a Casino bonus program and requests a withdrawal without fulfilling the requirements of that particular promotion, to enable such a withdrawal, the Player shall fulfil all the respective requirements within a certain limited period of time. The Player shall be informed of the Casino and particular Bonus Terms and Conditions, including the withdrawal terms and conditions, prior to participating in any of the Casino bonus programs.
Players who wish to play without any bonuses are free to play with no restrictions by simply not redeeming any coupons offered. If a player claims a coupon by mistake, he is required to contact Customer Support by either email, phone or via Live Chat before making a deposit or playing so that his account will be adjusted accordingly.
The redeeming of a coupon is deemed as acceptance of the terms and conditions associated with the coupon’s promotional offer. Players are not required to use coupons when depositing and are not advised to do so without a reviewing and understanding of these terms and conditions. Free Spin Online Casino reserves the right to make changes to these Terms and Conditions at any time without notifying the player. It is under the player’s responsibility to review the Terms and Conditions page on a regular basis and to check for any amendments or any additional rules added. If a player is unclear or unsure regarding any point relating to a specific promotion, it is under the player’s sole responsibility to contact the Customer Support Department for more details regarding the promotion, before accepting it.
Any promotion or offer can be terminated or altered at any time in accordance with the decision of Free Spin Online Casino, and without notice or obligation. Free Spin reserves the right to disqualify specific countries or individual players from using promotional offers. Professional players or players that are suspected to be abusing the bonus system in any way, may have their bonuses revoked and be subject to further sanctions, at the discretion of the Free Spin Online Casino management.
All Terms and Conditions contained here represent the complete, final and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
4. NETWORK PROGRESSIVES
In addition to its regular slot games Free Spin Online Casino offers Progressive Games as well. Unless stated otherwise, all Progressive Games are subject to the following terms and conditions:
Only deposited money can be used to play progressive slot games at Free Spin Casino. No bonuses apply. If the player has a bonus code redeemed, he will not be eligible to play progressive slot games until his balance is less than $1 with completed wagering requirements. Any winnings gained in progressive slot games with bonuses applied will be annulled upon requesting a withdrawal due to violation of rules and playing excluded games.
Progressive Games Available on Free Spin Casino:
- Aztec's Millions
- Caribbean Draw Poker
- Caribbean Hold 'Em
- Caribbean Stud Poker
- Jackpot Cleopatra's Gold
- Jackpot Pinatas
- Let 'Em Ride
- Spirit of the Inca
- Shopping Spree II
5. SLOT TOURNAMENT RULES
Unless otherwise stated, all Slot Tournaments are subject to the following terms and conditions:
SLOT TOURNAMENTS ACCESS:
A Buy-In for a Slot Tournament can only be made with deposited money. The Buy-In amount will be deducted from the real balance on your playable balance. Please note that deposited money with any kind of bonus applied on it cannot be used for a Buy-In (Match Bonuses, Comp Points, Free bonuses, Cash Back)
If the Slot Tournament is cancelled, the Buy-In amount will be reimbursed to the player’s playable account balance. Player cannot use No Deposit Bonuses or Free Chips bonus to enter Slot Tournaments, unless otherwise stated in the terms and conditions of those particular bonuses. Cashback bonuses cannot be used to enter Slot Tournaments, unless otherwise stated in the terms and conditions of that particular Cashback bonus.
In case software / website / mobile platform disconnects the slots will cease to spin on the Player’s behalf. Once reconnects to the Tournament within the designated time frame, he / she would be able to continue playing further. Should the player be unable to reconnect to the Slot Tournament within the designated time frame, the total of Win Box would remain static and would be equivalent to the amount left at the moment the player got disconnected.
Once the Slot Tournament commences, Tournament Credits will be given for the total time of the Tournament. The player that has acquired the highest amount of earned credits within the Tournament time span becomes the Slot Tournament Winner. All credits Earned through Slot Tournaments cannot be relocated to the Player’s playable account and cannot be cashed out as they are considered invalid outside of the participated Slot Tournament.
FREE ROLL TOURNAMENT RULES:
Free Roll Tournament are Slot Tournaments where the player is not required to pay a fee to participate in. Players that are excluded from claiming promotions, cannot participate in Free Roll Slot Tournaments on any occasion.
Generated Free Roll Tournament winnings can be used by a Player for playing in real mode. All earnings have a cash-out limit as followed:
- Min withdrawal amount is $100.
- All the winnings below $100 are non-cashable.
- Max cash-out amount equals $1000. Free Roll Tournament earnings above $1000 will be voided.
SLOT TOURNAMENTS PRIZES:
Slot Tournament credits earned after using a No Deposit Bonus to enter and participated, will be annulled and all associated winnings voided, unless otherwise stated in Slot Tournament Rules.
All prizes gained from the Slot Tournaments are transferred to the Player’s playable account balance as real cash with no play through attached and can be withdrawn from it. If the player uses a bonus before participating in the Slot Tournament, the terms and conditions of that particular bonus would still apply.
PASSWORD RESTRICTED SLOT TOURNAMENTS:
Some Slot Tournaments might require a password in order to be unlocked. Those Tournaments are referred to as Restricted Slot Tournaments and are usually designated for particular player classes only.
Passwords to Restricted Slot Tournaments will be provided to the selected players by Free Spin representatives through mail, phone or live chat only. If a player gains entry to a Restricted Tournaments by a source that is not a Free Spin representative, the Players entry would be considered invalid one to the mentioned Tournament and would consequently disqualify the player from gaining any winnings generated by playing during the Tournament. Players that use passwords that are not sent through the proper communication channel by a Free Spin Online Casino, might have their accounts suspended indefinitely due to fraudulent uses of the casino’s services.
6. GENERAL PLAYERS TERMS & CONDITIONS
Free Spin Online Casino makes no representations or warranties, implicit or explicit, as to the Player’s legal right to participate in any of its games, nor do any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion, or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Free Spin Online Casino employees, licensees, distributors, affiliates, wholesalers, subsidiaries, advertising, promotion, or any other agencies, media partners, retailers, and members of their immediate families are not eligible to participate in Casino games. A Player is only allowed to enter the Casino for the private online gambling uses. It's prohibited to use the Casino for professional or commercial use.
Free Spin Online Casino reserves the right to terminate a Player’s account for any reason and at any time without giving any notice to the Player. Free Spin Online Casino also reserves the right to void any winnings and nullify any balance in Player’s Casino account in any of the following circumstances:
- If evidence suggests that a Player has more than one active account at Free Spin Online Casino;
- If a Player provides incorrect or false information during their registration process;
- Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) the Player used to make a deposit into the account;
- If a Player is not of legal age;
- If a Player resides in a jurisdiction where participation in the Casino is prohibited, as stated in the Free Spin Online Casino Terms and Conditions;
- If a Player permitted someone else to play using their Free Spin Online Casino account, whether it was done intentionally or unintentionally;
- If a Player has used unfair external factors, taken advantage of our services, or colluded with others to gain an unfair advantage, etc., the Free Spin Online Casino reserves the right to block the account from using our promotions. Furthermore, the Free Spin Online Casino may freeze the winnings and return the deposit to the customer;
- If a Player was found wagering through any means other than the Casino's interface or using any automated betting system, bot or software designed to hack the Casino. Wagers must be placed only through the Casino software. Any wagering through other means, including the use of a "robot" Player is strictly forbidden. If a Player is found using any additional program that the Casino didn't supply, the Casino reserves the right to cancel and void all of their wagers retroactively, suspend their account and/or take further associated actions;
- If a Player was found cheating the system in order to walk away with more bonuses than they are entitled to or found marketing offers for new users and signed up for them multiple times;
- If it has become known to the company that a Player has played under any of the circumstances listed under this section within the group of our Casinos;
- If a Player charged back or reversed any of the deposits made in the Casino or in the other Free Spin Online Casinosister Casinos operated by the platform;
As Free Spin Online Casino encourages responsible gambling, Players may request to be excluded from our software or to set a deposit limit at any time.
Your privacy is extremely important to us. All Players can decide to unsubscribe from any form of marketing communications, including email, text messages, or phone calls at any time. Please note that all transactional messages related to your account will still be received, as they are considered account information and are not a part of our marketing communication.
Free Spin Online Casino does not have any control over any associated third-party marketing communications, including but not limited to affiliate campaigns, promotional or marking agencies, etc. If a Player feels they have been victimized by spam activities resulting from a third-party advertising and/or a promotional campaign published by the Casino facilities, we strongly recommend contacting Customer Support at Free Spin Online Casino. We will make everything in our power to address the corresponding third-party affiliate company and have Player’s details taken out from their database to stop any additional possible marketing communications. Free Spin Online Casino cannot guarantee any definitive solution and resolution in regards to any third-party complaints. Free Spin Online Casino would not be held accountable and/or liable for any possible errors in the Terms and Conditions advised by a third-party marketing agency or website.
The Casino reserves the right to deny, cancel, or alter any bonuses at any moment without prior notification. It is player's responsibility to check the Bonus T&C before starting to play with it.
Free Spin Online Casino will not be held accountable or liable for any possible computer or Internet malfunctions using the non-approved Casino means. All winnings gained as a consequence of either system malfunction or game error will be null and void.
In the event a game is interrupted or disconnected at any time, the game will be resumed from the point before it was disconnected. The result from the previous game should be displayed once the Player starts the game again. If the Player gets disconnected from the Casino's server mid-game, the Player will be able to continue and complete that game exactly as if he/she had never left. If the Free Spin Online Casino server does not receive information on the Player’s bet and is, therefore, unable to process it, the Player’s balance will not get deducted, and the Player will be able to see the result of their last wager.
Players may play one pending game at a time. The Casino ensures all necessary technical settings in regards to this issue. By accepting any prize and/or winnings from the Company, the player consents to the use of his/her name for advertising and promotional purposes without additional compensation except where prohibited by law.
Unless stated otherwise, the maximum win from any single spin is at a multiple of 50,000 times your bet per line. This consists of any free spins or other features that may be associated with a single spin. If the Player has any dispute he wishes to file in regard to the outcome of a particular game, he/she must submit a complaint to Free Spin Online Casino in writing within 10 days. Free Spin Online Casino's Support representatives will make sure to check the game report and advise accordingly regarding the outcome of the game. In the event a discrepancy between the result showing on the Player’s Casino software and the Casino's server software is found, the result shown on the Casino's server software will determine the conclusive and definite result of the Game.
Any applicable taxes on any winnings that such Player collects from Free Spin Online Casino, are under the Player sole responsibility. If a Player is found cheating or attempting to defraud the Game in any way, or if the Player is found making false and/or malicious comments with regard to Free Spin Online Casino, the Casino reserves the right to advertise those actions along with the Player’s identity and email address, in addition to transferring Player’s information to other Casinos, banks, credit card companies, and to the appropriate agencies.
All Terms and Conditions contained here represent the complete, final, and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations, and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
Free Spin Online Casino does everything possible to protect its customers and their data. To ensure players' privacy and security, the Casino utilizes the latest technology in accordance with the GDPR. This implies that players' personal information, including password, username, emails, and banking data is fully protected by the latest 256-bit SSL encryption.
From 25.05.2018 Free Spin Online Casino will enforce the General Data Protection Regulation (hereinafter - the GDPR), the new European legislation meant to replace the 1995 Data Protection Directive. The GDPR, which can be read in full on the CNIL website, is the new Europe-wide law governing the use and handling of individuals’ personal data.
7. VIOLATIONS OF TERMS AND CONDITIONS
The Casino has the right to suspend your account in the case the Casino is suspecting you in any form of collusion, syndication or fraud during your use of the Casino platform, website and/or services.
We also have the right to withhold your account balance, close your account permanently, or block any winnings, pay-outs or bonuses which were affected by any of the suspicious activities.
The following actions will be considered a violation of the Free Spin Online Casino’s Terms and Conditions but are not limited to this list. Consequences may lead to the termination of the Player's Casino account and to the confiscation of the Player’s winnings:
- If a Player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us.
- If a Player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their Casino account; or has been found to have made a 'chargeback' or threatened to do so in any other online Casino or website. This includes verbal and written threats to dispute, chargeback, or stop transactions.
- If a Player was found wagering through any means other than the Free Spin Online Casino interface, using any automated betting system, bot or software designed to hack the Casino or engaging in activities that give them a clearly unfair advantage while playing with an active bonus.
Such activities include, but are not limited to, these: delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example, in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.
- If the Casino finds out about the Player’s membership in any group where the Player uses soft or any other services to obtain winnings.
- If the Casino finds out the Player's account was negatively affected at another online gaming website.
We reserve the right to investigate any case in which may be found any existence of an element of suspicious or illegal activity.
Any kind of obscene language is not tolerated in our Casino. The Casino reserves the right to take any necessary steps when this policy is violated.
8. VIG LIVE DEALER GAMES
8.1. Games following the Live Dealer category are all powered by Visionary iGaming live gaming provider.
8.2. Taking part in any of the site’s Live Dealer Games will therefore mean you will be subjected to the licensing rules and regulations. We do not, in any way, manage or control Live Dealer games and thus do not license them.
8.3. Free Spin Casino is fully authorized to promote, market, allow and offer access to, and manage financial transactions with (i.e. permitting the transfer of funds to and from the player’s account to and from a Live Dealer game) ViG Live Dealer Games.
8.4. Live Dealer Game integrity is under the sole responsibility of ViG Gaming. We are not responsible for any game transactions in relation to participating in Live Dealer Games . All Live events are broadcasted by ViG Gaming directly from Latvia.
For a full list of our Live Dealer Games, please visit here. Game specific rules can be found upon launching game.
If a Player wishes to partake in Services and receive Match promotions, he will be required to make a deposit into their Playable Account from an account or source of which they are the account holder. Deposited funds may then be used by the Player to place bets or play games.
Free Spin Online Casino accepts Visa and Master Card as a preferred payment method, as well as Bitcoin, Litecoin, and Ethereum. A Player is responsible for checking all payment options available using the Cashier. Processing transactions might be subject to pass-through fees. For more details regarding our paying methods, please consult the table.
After placing their first deposit, a Player will be required to undergo a verification process and will be contacted over the phone by a member of our customer support team to confirm their account details. If the verification process is not completed, the Casino reserves the right to block Player’s deposits, void promotions and winnings, and cancel future withdrawals.
We are committed to securing your privacy, so any information related to the gambling industry won't be indicated in the charge description. After every deposit a Player makes, an email notification that includes the merchant will be sent to verify the deposit or contact Support regarding any transactions-related inquiries. We recommend a Player contact Customer Support to get assistance with any questions regarding the merchant.
If a Player attempts to use a payment method for which they are not the account holder of, Free Spin Online Casino reserves the right to treat any deposit into the account as being invalid and any winnings generated from that specific deposit as void. By depositing into a Player’s Casino account, a Player consents not to make any chargebacks, reversals or cancel any deposits from their Player’s Account, and to refund and compensate the Casino for any unpaid deposits in addition to expenses incurred by us in the process of collecting the Player’s deposit in case one of the above events takes effect.
Player’s Account will not be used by the Player as a bank account, and should Free Spin Online Casino find that the Player deposits into that account and withdrawals from it without making any bets or gaming activity, Free Spin Online Casino reserves the right to deduct an account administration charge, whether or not we decide to terminate or suspend the account.
The Casino doesn't allow any transfer from one Player's account to another.
A Player can set a deposit limit at any time using their personal Account Manager. A Player can increase/decrease the previously chosen limit; however, only once per week for daily / weekly limits and once per month for monthly deposit limits. A Player should notify the Casino 24 hours before changing the deposit limits.
Free Spin Online Casino fully acknowledges that mistakes could happen at any given time and is ready to examine your case if you suspect your card has been charged twice, charged mistakenly, or charged without your authorization. If the Casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an email to: [email protected]
10. WITHDRAWAL PROCEDURE
General Terms and conditions for the withdrawal:
Withdrawal requests must be reviewed and approved by the Free Spin Online Casino’s finance department before being sent out as for payments. Upon making a withdrawal request, a Player will be required to send in valid identification documentation confirming Player’s age and address. Withdrawal will only be processed for payment when Free Spin Online Casino has received all requested identification documents.
Acceptable identification documentation includes, but is not limited to:
- Copy of ID (Colored copy of both back and front)
- Color photo of the front and back sides of the credit card used for making deposits at Free Spin Online Casino. The Company requires only first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back (optional). The rest can be covered.
- Credit Card Authorization Agreement (found on this link).*
- Payment Verification Form, filled in with all the necessary relevant information, used for the wire transfer (Found on this link)**
- Utility bill, or any other official document that contains both Player’s current physical address and their full name, not older than 3 (three) months.
*Note: The Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. According to the AML policy, the Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of the aforementioned Authorization Agreements or there card holder's information differs. Alternatively, in some cases, the account managers might request the Credit Card Authorization Agreement with the signature of the card holder.
** Please be informed that a copy of the voided check or online banking with bank details listed there might be requested for bank details validation (optional).
Withdrawal payment will only be made to a Registered Customer. The Player hereby authorizes Free Spin Online Casino and its designated agents to confirm their identity whenever it may be required and to clarify the Player’s right to use the money that he/she has wagered at Free Spin Online Casino. The Casino may withhold funds in Player’s account until the Player’s age is successfully verified. If the age verification process is not successful and a Player is found to be underage, Free Spin Online Casino will return all deposits made to the Player, voiding all winnings and/or bonuses generated by the Casino.
According to Anti-Money Laundering Regulations, a deposit should be wagered at least once prior to requesting a withdrawal.
In case a Player hasn't made a deposit in the last 90 days, a minimum deposit of $25 should be made before a withdrawal can be paid, unless it is a deposit placed with a No Deposit Bonus. Whereas a deposit placed with a No Deposit Bonus and the Player has pending winnings, the deposit has to be wagered. The Player shall be informed of all the deposit limits while making a transaction in the Cashier. The Player shall consider and comply with the particular bonus requirements, as well as the specific limits of any chosen depositing method.
Free Spin Online Casino reserves the right to process any withdrawals from the accounts preferably using the method(s) used by the Player to fund their account, whenever possible. If the withdrawal process is delayed, Free Spin Online Casino will look for the best available method in order to process the withdrawal successfully.
Documentation approval is a one-time procedure that can take up to 3 business days. If the Casino finds any document to be missing, it will send an email to a Player with an updated list of necessary documents needed to be provided to the Casino finance department for the verification process. If a Player does not comply or fails to provide the proper documents within the time frame mentioned above, the Free Spin Online Casino might deny any withdrawal request until such documentation is supplied. Once the Casino’s finance department approves the documents, a Player may request a withdrawal. It usually takes up to 3-7 business days for Free Spin Online Casino finance department to process a withdrawal for a client. All Withdrawals will stay in the Player’s Free Spin Online Casino account until all the relevant security checks have been successfully made. The minimum withdrawal amount available at Free Spin Online Casino starts at $100, whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information, please consult the table.
Free Spin Online Casino allows a maximum payout of up to $2000 per week. VIP Players, enjoy a higher maximum weekly payout. For more information, please consult your VIP Account Manager.
FEES AND LIMITATIONS IN WITHDRAWALS
Free Spin Online Casino does not charge the player any fees for any of his withdrawal methods, however, the player’s payment processor or bank may levy a processing fee to the withdrawal which the player is responsible for.
Due to a third party processing policies and/or limitation weekly or monthly withdrawal amounts may vary. Please consult the table above for more information. Free Spin Online Casino reserves the right to send out the player’s winnings in installments. Installment amount is calculated in accordance to the player’s class. Player class is generally determined by depositing or the gaming activity of the player.
A portion of balance that has been removed is represented by a "Manager Withdrawal", that portion was removed since it was not eligible for withdrawal. A Manager Withdrawal amount could either exist due to Bonus funds, which are non-cashable, or if the player exceeds the Maximum Withdrawal Amount on his/her last bonus, with excess funds removed.
Free Spin Online Casino reserves the right to disqualify any player’s winnings in cases where one or more of the following incidences occur:
- If evidences suggest that a Player has more than one active account at Free Spin.
- Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) a player used to make a deposit into the account.
- If the casino finds that the same payment method is being used by more than one person (e.g. - Two players using the same Credit card).
- Incorrect or false registration information.
- If a Player has authorized or allowed another individual to use their own Casino account (intentionally or unintentionally).
- If a player purposely “charged back” or reversed any of the deposits made in the casino or in the other Free Spin sister casinos operated by the platform.
- If Free Spin Online Casino determined that a player made use of a system that was designed to defeat the casino (this includes machines, computers, software or any other automated system).
Players will be reimbursed all their deposits and accounts will be terminated indefinitely.
MALFUNCTION, SYSTEM, OR HUMAN ERROR
Free Spin Online Casino reserves the right to void any winnings that were generated as a result of a hardware/software error, malfunction or human error. In the event of any of such malfunctions or errors, all wagers will be voided.
The Casino does not take responsibility for any malfunctions relating to hardware, network, telephone line or system or the Internet. The Casino is not liable for any winnings resulted from these errors and such winnings are subject to further investigation and annulment.
Upon multiple withdrawal requests, Free Spin Online Casino reserves the right to combine the total amount of withdrawals requested, into as few requests as possible to allow faster payments, and up to the allowed maximum amount to be paid per week.
11. CONTACTING FREE SPIN
A player may contact the Free Spin Online Casino Customer Support Department 24/7 via live chat, a toll-free US number: +1 646 905 0497 or by sending an email to our support team at: [email protected].
Please note: All Customer Support calls are recorded for quality and security purposes. Please make sure to add [email protected] and [email protected] to your safe list group so you would be able to receive any important account information or exclusive offers for your account.